Planned network improvements
We have long-term plans to maintain and upgrade your water and wastewater services.
To help you prepare for any work that may affect you, we've published where we'll be working, what we’ll be doing and how it could impact you.
You may also receive emergency notifications about any reactive repairs, which will be issued on an ‘as needed’ basis.
We’ll contact hospitals, prisons and other sensitive customers to put alternative arrangements in place as required. Learn more about this on our sensitive customer page.
Water improvements
The benefits of improvements to our water network include:
- Increased resilience in our network will help to reduce leakage
- Ensuring we supply water at adequate pressure to all properties
- Boosting the capacity of our water network to support our growing population
The possible impact of our work could include:
- Increased lorries and tankers in the area
- Increased journey times because of traffic management, parking restrictions and road closures
- Additional dust and noise
- Temporary loss of water supply
- Possible use of tankers and bottled water
As part of our improvements, we don’t plan to turn off water supplies. However, if this does happen, we’ll make alternative arrangements, such as bottled water, if needed.
Learn more in our improvement plan:
Wastewater improvements
The benefits of improvements to our wastewater network include:
- Increased capacity within our sewerage system and reduced property flooding
- Improving environmental conditions and preventing potential pollution
- Boosting the capacity to support our growing population
- Using sustainable drainage solutions alongside extra pipes
- Reducing the risk of future blockages or collapses
- Protecting against power cuts to reduce the risk of flooding and pollution
The possible impact of our work could include:
- Additional dust and noise
- Increased lorries and tankers in the area
- Increased journey times because of traffic management, parking restrictions and road closures
- Increased odour issues
Learn more in our improvement plan:
Learn more
Before we start and during our work, we'll try to limit the potential impact to you. If you have questions or comments, please contact us.