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Our results

Our interim report

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The cover of our interim report 2020/21

Our Chief Executive Officer, Sarah Bentley, gives her first impressions:

"I am humbled by the dedication and service of colleagues across the sector. At Thames Water, our key workers have done a fantastic job, throughout the pandemic, to keep our customers in supply.


They adapted quickly to the new ways of working to keep the taps flowing and the toilets flushing for our 15 million customers. We’ve continued to be innovative in our thinking during this difficult time. For example, we are working with Defra to test sewage for the presence of coronavirus, which could help to identify outbreaks in areas earlier. It’s truly pioneering."

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