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Our results

Annual results and performance report

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Our Interim Executive Chairman, Ian Marchant shares his review on our performance

Making fundamental changes to rebuild trust and getting back on track with the basics defined the latter part of our 2015 to 2020 regulatory period – and we start 2020/21 in a solid position with a clear plan for the future.

When I became Interim Executive Chairman in May 2019, my first task was to set our priorities for the year to give the business a clear focus. Since then, we’ve made positive strides forward in critical performance areas.