Water and waste help
We have lots of advice on tackling water and waste issues at home, from low water pressure to sewer flooding.
You can also report a range of problems online including:
- Leaks
- Blockages
- Sewer flooding
- Site issues
- Broken manhole covers
- Pollution
Water supply help and advice
We have a range of water help and advice available for any water problems you may have.
No water or low pressure
What to do if your water suddenly stops, or you’re having issues with your supply.
Leaks
Advice on leaks, from dripping taps and leaky loos at home, to burst water mains on the street.
Frozen or burst pipes
During extreme weather, the pipes in your home may freeze or thaw causing a crack or burst.
Turning your water on or off
If you're doing some plumbing or have a leak, you'll need to turn off the water using the stop valve.
Water quality
Find advice on water quality, including hard water, lead pipes and smelly or discoloured water.
Waste help and advice
We have a range of waste help and advice available for any waste problems you may have.
Blockages
Make sure you know how to avoid blockages at home. If you do get one, we have advice on what to do about it.
Sewer flooding
Find out more about sewer flooding, what causes it and who's responsible for cleaning it.
Manhole covers
Learn who's responsible for which manhole covers, so you can report any that are broken or missing.
Rodents
Find out what to do if you see rodents, such as rats, from our sewers in or around your property.
Pollution
If you see pollution in our rivers, let us know so we can minimise impact to our environment and wildlife.
Contact us
For help with your water or waste, we have a variety of topics you can contact us about. You can view what happens when you contact us about your water or waste, on our water and waste page.