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Emergencies

Emergencies

We're here to help

When the unexpected happens to your water supply, we're here to put it right.

Illustration of a Thames Water vehicle

Turn your water on and off

Learn how to turn your water on and off using your inside or outside stop valve.

Spotted a leak outside?

Did you know that you can report leaks to us online? With your help, our teams can get out to fix leaks sooner, which means less water is wasted. Let's save water together.

Rodents

Find out what to do if you see rodents in or around your property.

Broken manhole covers

Did you know we look after 67000 miles of sewers? That's a lot of manhole covers! Learn how to spot one of ours and how to report one that's broken.

We're here to help

Our amazing customer care team are available on Facebook and Twitter 24 hours a day, 365 days a year. Just drop them a message and they'll be right with you.