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Emergencies

We're here to help

When the unexpected happens to your water supply or sewage system, we're here to put it right.

  • No water or low pressure
  • Frozen or burst pipes
  • Report pollution
  • Sewer flooding
  • Leaks
  • Blockages
Illustration of a Thames Water vehicle

Turn your water on and off

If you're doing some plumbing or have a leak, you'll need to turn off the water.

Spotted a leak outside?

Did you know that you can report leaks to us online? With your help, our teams can get out to fix leaks sooner, which means less water is wasted. Let's save water together.

Rodents

Find out what to do if you see rodents in or around your property.

Broken manhole covers

Did you know we look after 67000 miles of sewers? That's a lot of manhole covers! Learn how to spot one of ours and how to report one that's broken.