
Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.

Drought update
Hosepipe restrictions are in place for Thames Water customers in the following postcodes:
• OX
• GL
• SN
• RG4, RG8 and RG9
Find out why and what the restrictions mean for you.
Explore Thames Water
Get help and advice on some of our most popular topics.

Our prices
We go through why prices have increased, how we’ll spend your money, and the support available.

Regular payments for metered customers
There are a few reasons why your payment plans may have changed.

Water saving calculator
Get a personalised report to see how you can save water and money on your bills.

Water quality
To check out the water quality in your area, all you need is your postcode.

No water or low pressure
What to do if your water suddenly stops or you’re having issues with your supply.

Leakage performance
Find out how we're tackling leaks across our network.