2. My account
  3. Billing and payment
  4. Paying your bill
  5. Set up a Direct Debit
  6. Direct Debit Form

Ask a Question

Set up a Direct Debit

Direct Debit is a quick, easy and hassle-free way to pay your bill. Never forget a bill again by signing up for Direct Debit in three easy steps.

Setting up a Direct Debit authorisation:

Please select

Sorry, we can only set up a Direct Debit online if you're the account holder and only one signature is needed to gain access to your account.

To continue with your application, please download and send us a completed paper Direct Debit form.

Please confirm you’re the account holder and you’d like us to set up a Direct Debit for you

Please tick the box to confirm

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Contact details:

Please let us have your email address and telephone number, including the area code.
Please enter your email address Please enter your correct email address
Please enter the best mobile or landline number to get you on Please enter a valid mobile or landline number
We need your contact details in case we have to get in touch about your account or the service we provide you.

Your current payments:

Your next Direct Debit payment is £{{yourPaymentDetail.NextPayments.PaymentAmount}} - on {{yourPaymentDetail.NextPayments.PaymentDay}} of {{yourPaymentDetail.NextPayments.PaymentMonth}}.

Your regular payment will be £{{yourPaymentDetail.RegularDDPayments.PaymentAmount}} - on {{yourPaymentDetail.RegularDDPayments.PaymentDay}} of {{yourPaymentDetail.RegularDDPayments.PaymentMonth}} until {{yourPaymentDetail.RegularDDPayments.EndDate}}

Please note: you will have to continue making these payments as normal, before your new payments begin after the 1st April.

Please note: you will have to continue making these payments as normal, before your new payments begin.

Choose when to pay:

Please enter how often.
Please enter the payment date you'd like.
Please enter payment day

Your new Direct Debit payments:

You'll now pay on receipt of your bill.

We'll produce your bill on an annual basis which will be due for payment on 1st April each year.

As you have a water meter, we'll try to read this at least once a year and you should receive a bill twice a year.

Sorry, the your choice of day/date and how often isn't possible.

Your bank details:

Please enter your six digit sort code The number is too short
Please enter your bank account number The number is too short. Please enter 8 characters.

Oops – something doesn’t look quite right with your bank details. Please check carefully and try again.

Good to know

  • Please allow 14 working days for us to set up your Direct Debit
  • If your chosen payment date falls within these 14 days, we’ll collect your first payment as soon as we can
  • Don’t forget your first payment will include any outstanding debt
  • Following payments will be taken on the date requested
  • We’ll send you a Direct Debit confirmation letter and payment plan to confirm your new payment dates

Before sending us this form, please take a moment to check the details below to make sure they're right.

Your contact details:

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Your payment details:

Your first payment of £{{NextPayments.PaymentAmount}} will be made on {{NextPayments.PaymentDay}} of {{ NextPayments.PaymentMonth}}.
Your first payment of £{{FirstPayments.PaymentAmount}} will be made on {{FirstPayments.PaymentDay}} of {{ FirstPayments.PaymentMonth}}.

Regular payments of £{{RegularDDPayments.PaymentAmount}} will then be taken in {{paymentFrequencyParaText}} .
Regular payments of £{{RegularDDPayments.PaymentAmount}} will then be taken on the {{RegularDDPayments.PaymentDay}} {{paymentFrequencyParaText}}.

How would you like to pay and how often

{{paymentFrequencyText}} {{preferredPaymentDate}} {{preferredPaymentDay}}
You have chosen to pay on receipt of bill.

Your bank details:

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Good to know

  • Please allow 14 working days for us to set up your Direct Debit
  • If your chosen payment date falls within these 14 days, we’ll collect your first payment as soon as we can
  • Don’t forget your first payment will include any outstanding debt
  • Following payments will be taken on the date requested
  • We’ll send you a Direct Debit confirmation letter and payment plan to confirm your new payment dates