If you’re struggling to pay your bill, there are lots of ways we're able to help you.
If your bill is overdue please arrange for payment to be made straight away.
Let us know - we can help you
From having a water meter and our water-saving freebies fitted, to tariffs that reduce your bill and funds which can provide you with a grant to reduce or completely remove your debt, there are lots of options available.
Please let us know as soon as possible as we may be able to help.
Call us about help paying your bill
Please call us on 0800 980 8800 and one of our team will be here to help.
Our lines are open from 8am to 8pm Monday to Friday, 8am to 6pm Saturday and closed on Sunday and bank holidays
If you are calling from outside the UK, please call +44 1793 486 555
Download our leaflet which explains the different ways we can help:
We can help you take control over your bills
Could you save money by having a water meter?More about water meters
Save water, energy and money by ordering our free water-saving devices.Order your freebies
Apply for help from our dedicated support schemes
We may be able to move you on to our WaterSure or WaterSure Plus schemes, which can help if you're struggling and unable to pay your bill.
WaterSure: If anyone in your household receives a specific state benefit and has a large family of three or more children, or a medical condition that requires the use of extra water, and you have a water meter you may be eligible.
WaterSure Plus: You may be eligible if you’re on a means-tested state benefit or have a gross household income below £16,105 and your water bill is more than 3% of your net household income.More about WaterSure Plus
Customer Assistance Fund: You can apply for a grant if you owe us money and are struggling to pay.More about our Customer Assistance Fund
Manage your payments
Spread the cost of your bill by paying in instalments on a payment plan.Set up a payment plan
Make budgeting easier by paying via Direct Debit.Set up a Direct Debit
Arrange to pay your bill and debt in small amounts directly from your benefits with Water Direct.More about Water Direct
Seek independent advice
If you have specific medical or mobility issues, please get in touch with our Priority Services team so we can be as helpful as possible.Find out more