Help paying your bill

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If you’re struggling to pay your bill, there are lots of ways we can reduce what you have to pay.

Overdue bills

If your bill is overdue please arrange for payment to be made straight away.

We take non-payment of bills very seriously. If you don’t pay your bill or stick to a payment arrangement with us there are certain steps we’ll take to collect the money we’re owed.

If you are having problems paying your bill, there are lots of ways we can help you.

Let us know - we can help you

From having a water meter and our water-saving freebies fitted, to tariffs that reduce your bill and funds which can provide you with a grant to reduce or completely remove your debt, there are lots of options available.

Please let us know as soon as possible as we may be able to help.

Please call us on 0800 980 8800 and one of our team will be here to help.

Our lines are open from 8am to 8pm Monday to Friday, 8am to 6pm Saturday and closed on Sunday and bank holidays

If you are calling from outside the UK, please call +44 1793 486 555

Download our leaflet which explains the different ways we can help:

We can help you take control over your bills

Could you save money by having a water meter?

Apply for help from our dedicated support schemes

We may be able to move you on to our WaterSure or WaterSure Plus schemes, which can help if you are hard-up and unable to pay your bill.

WaterSure Plus: You may be eligible if you’re on a means-tested state benefit or have a gross household income below £16,105 and your water bill is more than 3% of your net household income.

Customer Assistance Fund: You can apply for a grant if you owe us money and are struggling to pay.

Manage your payments

Spread the cost of your bill by paying in instalments on a payment plan.

Make budgeting easier by paying via Direct Debit.

Arrange to pay your bill and debt in small amounts directly from your benefits with Water Direct.

Seek independent advice

Organisations such as Citizens Advice BureauStep Change Debt Charity and the National Debtline can provide you with free, independent advice.

Extra care services

If you have specific medical or mobility issues, please get in touch with our Extra Care team so we can be as helpful as possible.

In this section

Water Direct scheme WaterSure scheme WaterSure Plus scheme Customer Assistance Fund