Pay your bill

To make paying your bill as convenient as possible, we offer a wide range of payment options.

It’s quick and easy to:

  • Set up a Direct Debit to spread your payments over the year
  • Pay online by debit or credit card or
  • Arrange a direct payment from your bank

Please take note of how long each payment method takes to reach us. Paying late, or missing a payment could affect your credit rating. If you ever find you're struggling with your payments, we're here to help.

Set up your Direct Debit now.

Direct Debit is a quick and hassle-free way to pay your bill, either in one go or over several months. As payments will leave your account automatically, all you need to do is pick:

  • how often you’d like to pay
  • what day of the month you’d like to pay
  • when you’d like payments to start

and we’ll do the rest. Payment will reach your Thames Water account in a matter of hours.

If your payments need to change, we’ll let you know. You’re always protected by our Direct Debit Guarantee.

Paying online is quick, simple and secure. To make a payment, just:

We accept all major debit and credit cards except for those registered outside of the UK and American Express. Please allow up to five working days for payment to clear. You may be asked to enter a password if you’re registered with 'Verified by Visa' or 'MasterCard SecureCode’.

Set up and manage your payments using your bank’s telephone, online or remote banking service. Simply provide them with the following information:

Your payment reference: Your account number, which is on the front of your bill (we need this to allocate your payment to your account)

Our account number: 00286125

Our sort code: 57-27-53

Other ways to pay