If you have a meter

If you have a water meter at your home, we’ll bill you based on exactly how much water you use. This gives you more control over how much you pay.

We read your meter once a year unless you have a smart meter, which gives us an automatic reading every day. We’ll send you a bill every six months to cover what you’ve used.

If you don’t have a smart meter yet, or your latest bill is based on an estimate, please send us a meter reading. The more regularly you send us readings, the more accurate your bill will be.

Submit your meter reading

Your charges for 2020/21

Your 2020/21 bill shouldn’t have changed too much, unless you’ve used lots more or much less water than last year. If your bill seems more expensive, we’re always on hand to help you try new ways to save water and money.

Want to know what we spend your money on? Find out where your money goes now.

Just in case you have more questions, we’ve put together a handy guide to explain:

How we calculate your metered bill.

Don’t forget that if your bill covers the period before 1 April 2020, we'll have used our 2019/20 charges to work out what you need to pay.

Frequently asked questions

We aim to read household meters at least once a year and issue bills twice a year, charging you in arrears.

When you move into a metered property, you should receive your first bill within six months of moving in. This will include more details on how we’ve calculated your bill, including whether we’ve used an estimated reading.

Estimates are based on the average amount of water you use. So, if you don't have any previous meter readings, we’ll estimate the amount of water you use within the range of 5,000 to 10,000 litres per month.

The next time we read your meter, we’ll adjust your bill up or down to make sure we’re always charging you fairly.

If our estimate isn’t quite right and you don’t want to wait until our next reading to correct it, please submit your own meter reading online and we’ll send you a revised bill.

Submit your meter reading

How much you pay depends on how much water you use in your household. The good news is this gives you more control over your bill.

Use our handy calculator to discover roughly how much water you use each day as well as our simple tips on how to save water and money on your bills.

Sometimes, there’s a difference between the amount of water you use and the amount of wastewater that returns to our sewer system. 

We’ve built this into our charges already, so we don’t charge you for 10% of the wastewater you use.

However, if you can prove that over 10% of the water you use doesn’t return to our sewers for treatment (and you have a water meter), you can apply for an additional allowance to reduce the cost of your bill.

Apply for a reduction in wastewater services

We know it can be a bit worrying if your bill is higher than you expected. We’ve put together a handy list to help you find out why your bill is costing you more. If there’s a problem, we’ll help you find the best way to put it right.