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Welcome to Thames Water

We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.

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Drought update

Hosepipe restrictions are in place for Thames Water customers in the following postcodes:

• OX
• GL
• SN
• RG4, RG8 and RG9

Find out why and what the restrictions mean for you.

View drought update

Explore Thames Water

Get help and advice on some of our most popular topics.

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Our prices

We go through why prices have increased, how we’ll spend your money, and the support available.

View our charges
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Regular payments for metered customers

There are a few reasons why your payment plans may have changed.

View regular payments
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Water saving tips

Small changes can make a big difference. Learn how you can help to save more water at home.

Help save water
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Priority Services Register

Our free service for those who need a little extra support.

Get extra help
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Bin it - don't block it

Avoid nasty blockages by making sure you're putting the right things down the drain.

View blockage advice
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Leakage performance

Find out how we're tackling leaks across our network.

View leakage performance