Welcome to Thames Water

We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.

Pay your bill

Manage your online account

Tell us you're moving

View and report a problem

Protect your plumbing and drains

Get British Gas Plumbing and Drains cover for just £4.50 a month for the first year*.

- Unlimited repairs and call-outs

- Access to thousands of trusted engineers

- No hidden costs with all parts and labour included

*Homeowners and new customers only. £60 excess per completed repair. Terms and exclusions apply, see website for full details.

Explore Thames Water

Get help and advice on some of our most popular topics.

What to do if your water suddenly stops or you’re having issues with your supply.

How to recognise and report signs of pollution to help us protect our rivers and waterways.

Our WaterHelp scheme can help if your water bill is a large proportion of your household income.

We go through how you’re billed if you’re on a water meter and what to do if your bill is higher than usual.

Our near real-time map shows storm discharge activity, indicated by our EDM monitors.

Learn how we're tackling leaks across our network.