Account and billing
Why our prices are changing
To keep delivering top-quality water to your taps and take your wastewater away safely, from 1 April 2026 our prices will increase.
We know paying more for your services isn’t ideal, and it’s never a decision we take lightly. But our price increase is essential for our biggest upgrade in 150 years.
This means hundreds of miles of stronger, more durable pipes that will last for generations.
Visit our frequently asked questions page for more information on changes to our charges.
Our top account and billing topics
We've broken down into categories the most popular topics for account and billing to help you manage your account and pay your bill.
How to pay your bill
You can pay your bill in full or in instalments, through a range of payment methods, including Direct Debit.
Understand your bill
We go through our water charges for unmetered, metered and wastewater customers.
Set up an online account
An online account is a great way to view and pay your bills, update your details and submit meter readings.
Get financial support
Our financial and debt support schemes are available to help you with your bill.
Moving home
You can tell us about your move as early as 28 days before your move date.
Provide a meter reading
You can submit a meter reading online to ensure your bill is as accurate as possible.
Further support
If you need further support, we're here to help.
Help with a bereavement
When someone has passed away, we can help close an account or move it into a different name.
Find out how to notify us of a bereavement and what information you'll need to give us. We understand how difficult and upsetting this can be, so we'll try to help you as quickly as possible.
Get in touch
You can view what happens when you contact us about your account or bill, on our account and billing page.
For help with your bill or account, we have a variety of topics you can contact us about. There are many ways you can contact us including by phone, WhatsApp, and web chat.
WhatsApp us
Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.