Our Priority Services Register is a free service to help provide you or someone you know with a little extra support and includes:
We want to maintain a high standard of care for our customers which is why we offer a range of support services.
Our financial and debt support schemes are available to help you pay your bill.
We're committed to delivering a website that is accessible for everyone.
You can contact us using British Sign Language, an interpreter or through RelayUK.
We go through what is an incident and different stages from preparing, during, and after.
Our doorstep password scheme gives you peace of mind when we visit your property.
We can help you close a water account or move it to a different name.
We have achieved the Inclusive Service Kitemark certification.
To achieve this, we were assessed against the BS ISO 22458 standard. The assessment involved reviewing our processes and performance metrics in the following areas:
The Kitemark shows our ongoing commitment to provide an inclusive service for everyone.