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High bill

Do you have an unusually high bill?

We know it can be a bit worrying if your bill is higher than you expected.There can be a few possible reasons for this, depending on how your bill is worked out.

If you have a water meter

Step 1 - Check your bill

  • Have a look at the dates your bill covers. Your current bill may cover a longer period of time than your previous bill.
  • If you notice your Direct Debit payments have increased, it’s possible that we based your last bill on an estimate. If we estimated too low, your current bill may include charges from previous periods as well as charges for the new period.

Step 2 - Check the amount of water you’re using

  • You may have a problem with one of your appliances, such as a dripping tap or a leaking washing machine.
  • If you’ve had visitors to stay or someone else has moved into your property, the amount of water you’ve used may have increased.
  • Activities such as building, renovation or decorating could mean you’ve used more water than normal.
  • Using a hosepipe or sprinkler will significantly increase the amount of water you’ve used. You could try using a water butt to collect and recycle rainwater instead.

Step 3 - Check for a leak

  • If you still think your bill is higher than it should be, you might have a leaking pipe at your property. Find out how to test for a leak.

If you don’t have a water meter

We base unmetered bills on the chargeable value of your property. Installing a water meter may be a fairer way to pay because we charge based on exactly how much water you use. This could work out cheaper than your current bill, especially if you take steps to save water around the home.

If we're unable to fit a water meter

We use our Assessed Household Charge, which we base on the number of bedrooms in your home, or use a single occupier tariff if you live alone. Double check your bill and our billing guide to make sure we’ve categorised your home into the correct band :

  • Band 1 – Studio or 1 bedroom
  • Band 2 – 2 bedrooms
  • Band 3 – 3 bedrooms
  • Band 4 – 4 bedrooms
  • Band 5 – 5 or more bedrooms
  • Single occupier – You’re the only person living at the property

If we’ve got it wrong, please let us know.