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High bill

Do you have an unusually high bill?

It can be quite worrying if your bill is higher than you expected. And we know this is the case for some metered customers right now – you may be using more water just by being at home more often than usual. We hope this extra use will be temporary, but for now, we recommend paying your bill in instalments to help make it more affordable. You can set up a Direct Debit online at any time.

If you’ve been using the same amount of water as usual, or aren’t on a meter and are still worried about your bill amount, we’ve detailed some other possible reasons why this might be:

If you have a water meter

Step 1 - Check your bill

  • Have a look at the dates your bill covers. Your current bill may cover a longer period of time than your previous bill.
  • Is your most recent meter reading an estimate? This means we haven’t been able to read you meter. To get a more accurate bill submit a meter reading in your online account to view your updated balance.

Step 2 - Check for unexpected use

  • You may have a problem with one of your appliances, such as a dripping tap or a leaking washing machine.
  • If you’ve had visitors to stay or someone else has moved into your property, the amount of water you’ve used may have increased.
  • Activities such as building, renovation or decorating could mean you’ve used more water than normal.
  • Using a hosepipe or sprinkler will significantly increase the amount of water you’ve used. You could try using a water butt to collect and recycle rainwater instead.

Step 3 - Check for a leak

  • If you still think your bill is higher than it should be, you might have a leaking pipe at your property. Find out how to test for a leak.

Step 4 - Be water smart

  • Reducing how much water you use can save you money on water and energy bills, and best of all, it doesn’t have to affect your daily routine! Calculate your usage and start saving water now.

If you don’t have a water meter

We base unmetered bills on the chargeable value of your property. Installing a water meter may be a fairer way to pay because we charge based on exactly how much water you use. This could work out cheaper than your current bill, especially if you take steps to save water around the home.

If we're unable to fit a water meter

We use our Assessed Household Charge, which we base on the number of bedrooms in your home, or we use a single occupier tariff if you live alone. Double check your bill and our billing guide to make sure we’ve categorised your home into the correct band :

  • Band 1 – Studio or 1 bedroom
  • Band 2 – 2 bedrooms
  • Band 3 – 3 bedrooms
  • Band 4 – 4 bedrooms
  • Band 5 – 5 or more bedrooms
  • Single occupier – You’re the only person living at the property

If we’ve got it wrong, please let us know.