Request a water meter
Water meters are the fairest way to pay, as your bill is based on the amount of water you use.
If you’d like a water meter and you're the billpayer you can apply in your online account. You can also apply if you rent your home and have a tenancy of six months or more.
There’s a high demand for water meters at the moment. We’re working hard to install them within six weeks, but it might take us a bit longer.
If you're not sure if you have a meter, you can check by looking at your bill.
We'll contact you within 14 days of receiving your application to arrange a survey at your home. This is to check the best place to fit your meter.
If we’ve contacted you about fitting a compulsory meter, you can learn more on our getting a water meter page.
We'll always aim to fit your meter outside your home. This is so we can read and maintain it without having to disturb you. We'll conduct a survey to check we can fit your meter outside. We'll then come back to fit it when we have permission from the local highways to work there.
If we can’t fit a meter outside, we'll look to see if it can be fitted elsewhere. This may be inside your home. In this case, we'll either fit a meter during the survey or come back and fit it at a time that suits you.
Fitting your meter
Outside your home
If we can fit your meter outside, you don't need to be at home when we carry out this work. We'll need to turn your water off for around 20 minutes. We'll always let you know first when we need to do this.
Inside your home
This will be an arranged appointment with you. Fitting normally takes around 45 minutes and we'll need to turn your water off for around 30 minutes.
Once it's fitted, we'll leave you a leaflet giving you all the information you need about your new meter. This includes ways to help you save water, energy and money.
Your account will be updated automatically.