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Request a water meter

Request a water meter

Water meters are the fairest way to pay, as your bill is based on the amount of water you use.

If you would like a meter and are the bill payer or rent your home and have a tenancy of six months or more, you can apply using the button below.

Ask for a meter

If you're not sure if you already have a meter, you can check by looking at your bill.

We'll contact you within 14 days of receiving your application to arrange a survey at your home. This is to check the most suitable place to fit your meter.

If we’ve contacted you about getting a meter fitted through our compulsory programme, you can learn more by visiting our getting a water meter page.

Your survey

We'll always aim to fit your meter outside your home so we can easily read and maintain it without having to disturb you. We'll conduct a survey to check we can fit your meter outside, and then come back to fit it when we have permission from the local highways to work on the pavement or road.

If we can’t fit a meter outside, we'll look to see if it can be fitted elsewhere and this may be inside your home. In this case, we'll either fit a meter during the survey or make an appointment to come back and fit it at a convenient time for you.

Fitting your meter

Outside your home

If we can fit your meter outside, you don't need to be at home when we carry out this work. We'll need to turn your water off for around 20 minutes and will always let you know first when we need to do this.

Inside your home

This will be an arranged appointment with you. Fitting normally takes around 45 minutes and we'll need to turn your water off for around 30 minutes.

Once your meter is fitted, we'll leave you a leaflet giving you all the information you need about your new meter, including ways to help you save water, energy and money.

Your account will be updated automatically, and we'll write to you with your new account number when this has been done.