Closing your account
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When closing your account with us, you will need to provide:
- Your ten-digit account number (printed at the top of your bill)
- Your new address
- The date you are moving out
- The meter reading of your property (if the property is metered)
- Your contact details
Before you move out
If your property is metered, please provide a water meter reading on the day that you move out. Once we have all the details of your move, we will send you a closing bill statement within six working days.
You can give us your meter reading in our moving home form, at the same time as letting us know the forwarding address for your final bill.
If you still need any further help closing your account, please contact us.