We need some more details

To allow us to process your recent request, we just need a few more details from you.

You can submit them here by chatting to one of our friendly team. It might be helpful to have the following to hand:

• Account holder name
• Account address
• Your Thames Water account number, which you can find at the top of your bill
• If you’re moving, the date when you plan to do this
• Details of how you pay your bill

To chat with one of our friendly team and submit the extra information, click on the blue tab at the bottom of the screen and select the option: ‘I’m responding to your text message’.

If you can’t see the blue tab, it’s likely we’re helping other customers so please try again later.