Assessed Household Charge

Last reviewed:

The Assessed Household Charge is available for customers who have asked to be charged by a water meter, but we have been unable to fit one at their property, for example in a block of flats or if the pipework is not suitable.  

This charging system was agreed with our regulator Ofwat in 2007, came in as of 1 April 2008, and the Single Occupier tariff later came in as of 1 April 2009. Properties are placed in a band, based on the number of bedrooms at your home, or a single occupier tariff if you live on your own.

If we are unable to fit a meter at your property, and if the new charges will be less than what you are currently paying, we will automatically transfer you on to the Assessed Household Charge. This will only be done from the date you applied for a meter.

Our charges for 2016 - 2017

Band No of bedrooms Water charges Wastewater charges Annual total
1

Studio / One bedroom

£158.85 £136.13 £294.98
2 Two bedrooms £170.32 £143.42 £313.74
3 Three bedrooms £191.69 £157.00 £348.69
4 Four bedrooms £208.70 £167.81 £376.51
5 Five or more bedrooms £231.40 £182.24 £413.64
Single occupier tariff n/a £124.47 £114.27 £238.74

Banding

If you were previously on the Average Household Charge and did not complete our survey to be placed on the Assessed Household Charge in 2007, your property will have been placed in band three.

It is still not too late to let us know. We'll amend your bill going forward from the date you tell us.

Eligibility

If you have previously requested a water meter and were advised that one cannot be installed at your property, you may be eligible to be placed on our Assessed Household Charge tariff.

Contact us about the Assessed Household Charge

If you would like to change your band/tariff, or find out whether you qualify for the Assessed Household Charge, please contact us:

Online enquiry form

 Alternatively, if you'd prefer to call or write to about the Assessed Household Charge please contact us.

Frequently asked questions

This is the way we charge customers that have asked to be charged by a water meter, but we have been unable to fit one at their property, for example in a block of flats or if the pipework is not suitable.

The Assessed Household Charge is based on the number of bedrooms at your home, or a single occupier tariff if you live on your own.

If we are unable to fit a meter at your property, and if the new charges are less than what you are currently paying, we will automatically transfer you on to the Assessed Household Charge.

We introduced a tiered charging system to better reflect the amount of water our customers use.

Following a customer survey, we decided to base the Assessed Household Charge on the number of bedrooms at a property. We base the tiered charges on the average number of customers living in a home with this number of bedrooms.

We used the information you provided when you applied for a water meter to decide which Assessed Household Charge banding is correct for you.

If you do not think you are in the correct band, for example you now live on your own, please contact us in the following ways:

Email us
Use our online form to send us an enquiry.

Online enquiry form  
Call us

Please call our Customer Centre on 0800 9808 800 (Textphone number for the deaf or hard of hearing: 0800 3166 899).

 

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 6pm on Saturday, and are closed on Sundays and bank holidays.

If you are trying to contact us from outside the UK, please call +44 1793 366011.

To help us continually improve the quality of our service we record all calls.

Write to us
Assessed Household Charge 
Thames Water
PO Box 286
Swindon
SN38 2RA

We will respond to these letters within five working days.

We appreciate that it is frustrating for customers living in flats who may want to have a water meter fitted.

That's why we're working with water meter manufacturers to help design water meters that can be used more widely.

We are also working with property developers to ensure that new properties, especially blocks of flats, are built to allow individual water metering.

Around 28 per cent of our customers are currently metered.

We believe water meters are the fairest way to charge for water, as customers only pay for what they use.

If we're unable to install a meter at your property, you may be eligible.

If you want to be charged using the Assessed Household Charge, please contact us to arrange this change. We will only do this if your new charges will be less than what you are currently paying.

You can contact us in the following ways:

Email us
Use our online form to send us an enquiry.

Online enquiry form  
 
Call us

Please call our Customer Centre on 0800 980 8800 (Textphone number for the deaf or hard of hearing: 0800 316 6899).

 

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 6pm on Saturday, and are closed on Sundays and bank holidays.

If you are trying to contact us from outside the UK, please call +44 1793 366011.

To help us continually improve the quality of our service we record all calls.

Write to us
Assessed Household Charge 
Thames Water
PO Box 286
Swindon
SN38 2RA

We will respond to these letters within five working days.

We should have checked to see if you would benefit from the Assessed Household Charge when we informed you that a water meter could not be fitted and set up a new account if this was the case.

However, if you do not think this has happened, or you think you may benefit now, please contact us in the following ways:

Email us
Use our online form to send us an enquiry.

Online enquiry form  

Call us

Please call our Customer Centre on 0800 980 8800 (Textphone number for the deaf or hard of hearing: 0800 316 6899).

 

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 6pm on Saturday, and are closed on Sundays and bank holidays.

If you are trying to contact us from outside the UK, please call +44 1793 366011.

To help us continually improve the quality of our service we record all calls.

Write to us
Assessed Household Charge 
Thames Water
PO Box 286
Swindon
SN38 2RA

We will respond to these letters within five working days.

Yes - as long as you complete a questionnaire confirming the number of bedrooms at your property, or that you live on your own, we will amend your charges. You can contact us in the following ways:

Email us
Use our online form to send us an enquiry.

Online enquiry form  

Call us

Please call our Customer Centre on 0800 980 8800 (Textphone number for the deaf or hard of hearing: 0800 316 6899).

 

Our lines are open from 8am to 8pm, Monday to Friday, from 8am to 1pm on Saturday, and are closed on Sundays and bank holidays.

If you are trying to contact us from outside the UK, please call +44 1793 366011.

To help us continually improve the quality of our service we record all calls.

Write to us
Assessed Household Charge 
Thames Water
PO Box 286
Swindon
SN38 2RA

We will respond to these letters within five working days.

You need to first request to have a water meter fitted at your property, even if your neighbours have been told by us that a meter could not be fitted to their supply pipe.

Every household has to apply individually before they can be considered for this tariff. The Assessed Household Charge will only be offered if a water meter cannot be fitted at your property.

Request a water meter

Also in this section

Metered charges Unmetered charges