If you don’t have a meter

We’ll work out your bill using your property’s ‘chargeable value’, which is based on things like your home’s location and size. If you want to pay for the exact amount of water you use we recommend a water meter.

Request a meter

If you’ve previously asked us for a meter but we couldn’t fit one:

We’ll work out your bill using our Assessed Household Charge, which is based on the average amount of water that metered customers use in homes of a similar size to yours.

Your charges for 2020/21

Most unmetered customers will see their 2020/21 bill go up a little bit, typically by around 20p a week - that’s about £10 for the year. Want to take control of your bills and only pay for the water you use? Find out more about getting a water meter today.

Want to know what we spend your money on? Find out where your money goes now.

Just in case you have more questions, we’ve put together a handy guide:

How we calculate your unmetered bill.

Don’t forget that if your bill covers the period before 1 April 2020, we'll have used our 2019/20 charges to work out what you need to pay.

Each year, we’ll send you your bill sometime between February and March to cover your charges for the year ahead (1 April to 31 March).

When you move into a property, you should receive your first bill within ten working days. We’ll charge you from the date you move in until the end of March the following year.

If you’ve asked us for a water meter but we can’t fit one at your property for any reason, we’ll automatically transfer you to our Assessed Household Charge (AHC) if it works out cheaper for you.

We’ll base your AHC on the number of bedrooms in your home, or use a single occupier tariff if you live alone. You can check the rates on page 6 of our handy guide.

  • Band 1 – Studio or 1 bedroom
  • Band 2 – 2 bedrooms
  • Band 3 – 3 bedrooms
  • Band 4 – 4 bedrooms
  • Band 5 – 5 or more bedrooms
  • Single occupier – You’re the only person living at the property

We’ll switch you to AHC from the date you apply for a meter.

To confirm whether you qualify or if you need to change your current band just contact us.

Water meters are generally recognised as the fairest way to pay for your water, as you will only have to pay for the amount of water you use, plus a fixed charge.

See if switching to a water meter could reduce your bill.

We know it can be a bit worrying if your bill is higher than you expected. We’ve put together a handy list to help you find out why your bill is costing you more. If there’s a problem, we’ll help you find the best way to put it right.