Set up a Direct Debit

Yes, you can set up a Direct Debit by post.

Please download and print our Direct Debit Instruction, fill in your details and send it back to us. We’ll send you confirmation by post at least ten working days before we take the first payment.

Direct Debit Instruction

• This Guarantee is offered by all banks and building societies that accept instructions to pay by Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit Thames Water Utilities Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed.
• If you request Thames Water Utilities Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit by Thames Water Utilities Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
• If you receive a refund you are not entitled to, you must pay it back when Thames Water Utilities Ltd asks you to.
• You can cancel a Direct Debit at any time by contacting your bank or building society. Written confirmation may be required. Please also let us know by calling 0800 980 8800.

If you need someone else to authorise a Direct Debit before it can leave your bank account, please complete the Direct Debit Instruction form below. Don’t forget you’ll both need to sign it.

Direct Debit Instruction