All banks and building societies that accept Direct Debit will offer a Direct Debit Guarantee.
If there are any changes to the amount, date or frequency of your Direct Debit, we’ll let know at least ten working days before we take any payments or as otherwise agreed. If you ask us to collect a payment, we’ll confirm the amount and date with you at the same time.
If we or your bank or building society make an error, you’re entitled to a full and immediate refund of the amount you paid. If you receive a refund you’re not entitled to, please pay it back when you’re asked.
To cancel your Direct Debit, please contact your bank or building society and give us a call on 0800 980 8800. Your bank may ask for written confirmation.
What if authorisation is required by more than one person?
If you need someone else to authorise a Direct Debit before it can leave your bank account, please complete the Direct Debit Instruction form below. Don’t forget you’ll both need to sign it.