Paying your bill
We've got different payment options to suit everyone's needs. Whether paying in full or by instalments, it's important you can pay your bill in the way that suits you.
Payment plans
To split your bill into instalments, you can set up a payment plan. This gives you the flexibility to choose how and when you pay, including the date, frequency and method of payment.
If you don't set up a payment plan, you'll need to pay your bill in full within 14 days of receiving it.
Our most popular payment plan is Direct Debit.
If you need someone else to authorise a Direct Debit before it can leave your bank account, please complete our Direct Debit instruction form.
To cancel a Direct Debit, contact your bank. You'll need to set up a new payment method to pay your outstanding balance.
If you prefer not to use Direct Debit you can still set up a plan and pay in instalments by card, cash or a way that suits you. To set up or amend your payment plan log in to your online account.
Other ways to pay
You can pay your bill in full or agreed instalments using any of the following methods. We accept all major cards, except American Express.
Please allow time for payments to clear, as they can take up to five working days.
Online payments
To pay online, you can use our secure payment system, Worldpay. Alternatively, if your card is Visa or Mastercard, you can use Click to Pay. If you haven’t used it before, a one-time registration may be required.
Through your online account
If you already have an online account with us, you can easily make payments at any time.
Online without logging in
You'll need your account number at hand, as well as your payment card details.
You can also pay by phone, cash, bank transfer or make a payment from abroad.
Related pages
Read more about how we can help you manage your account and pay or bill.
Understand your bill
View our latest charges, as well as charges from previous years. We also go through our charges for unmetered, metered and wastewater customers.
Help paying your bill
Financial and debt support schemes are available to help you pay your bill. We'll assess your situation and help choose the right support for you.
Bill responsibility
Learn more about who is responsible for paying water charges and what happens if you don't pay your bill. This includes homeowners, tenants and landlords and empty properties.
WhatsApp us
Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.