Set up a payment plan

If paying by Direct Debit is not for you and you would like to pay your bill in instalments, you can do so by setting up a payment plan.

You can then pay your instalments using the PayPoint card that we supply you:

  • PayPoint cards give you the option of paying your bill in full or by instalments at any PayPoint outlet in the UK.
  • When paying at a PayPoint outlet, all you need is your PayPoint card related to your Thames Water account and the amount you need to pay in cash. PayPoint outlets have a cash limit of £149. If you want to make a payment greater than this, you can make multiple transactions. Please keep all receipts and allow 2-3 working days for payments to clear.
  • Find your nearest PayPoint outlet

Set up a payment plan

The easiest way to set up a payment plan is online.

Set up a Payment plan

To complete this form you will need to provide your:

  • Thames Water account number (printed at the top of your bill)
  • Full name, contact telephone number and the address of the property concerned

Alternatively you can register by phone.

Lost or damaged your PayPoint card?

If you have lost or damaged your PayPoint card, you can request a replacement online

Request a replacement

Also in this section

Set up a Direct Debit

Pay online

Pay by phone

Other ways to pay