HomeHelp and adviceAccount and billingFinancial support

Apply for a grant

Apply for a grant

There are two types of grant you can apply for as a Thames Water customer, they are the Customer Assistance Fund and the Thames Water Trust Fund.

Customer Assistance Fund

We know it can be tough to catch up if you’re falling behind. That’s why we've partnered with Auriga Services, a not-for-profit debt advice provider, to offer one-off grants that could help you clear your debt.

To qualify, you’ll need to:

  • Have an outstanding payment from a previous billing year
  • Provide your income and expenditure so we can assess your ability to pay
  • Set up a payment plan for future bills

How do I apply?

You'll need to share information about your income and outgoings, so please have this ready before starting your application.

Apply for the Customer Assistance Fund

If you’d prefer to apply by post, please download, print and fill out the form below before sending it to the below address.

Thames Water Customer Assistance Fund
Sutton Coldfield
B72 1TJ

Thames Water Trust Fund

As the largest charitable funder of debt advice in our region, the Thames Water Trust Fund is here to:

  • Aid in giving you access to free, confidential money management advice and one-to-one debt counselling if you’re worried about paying your bills. Find your nearest Trust Fund advice agency now.
  • Offer support to purchase essential items for your home, including fridges, freezers, cookers, washing machines, beds and household bills. While we finalise our process during coronavirus, we’ve temporarily paused new applications for essential item grants.*

This year, we’re doubling our donations from £500,000 to £1 million for our non-profit debt advice partners, including Citizens Advice, to help as many people as possible, so we can make sure you always have somewhere to turn if you need support.

If you’re an organisation in our region providing money or debt advice, you can find out more about our grants programme.

*We regularly review how to provide accessible and effective support for those who need us most. As soon as we’re able to re-open applications, we’ll update this page, so please check back soon. In the meantime, you may want to consider other grants available in your area. Turn2Us is a national charity supporting families who need financial help, and you can use their online grant-checking tool to check if you’re eligible to apply.

Get in touch

Email us

Call us on 0800 111 4680.

Lines are open from Monday to Friday, 9am to 5pm, and closed at weekends and on bank holidays.