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Our charges

Our charges

How do you work out my charges?

The way we charge you depends on your situation - simply click the relevant button below to find out more.

Remember, you can manage your account and view your bills online.

I’m a metered customer

I’m an unmetered customer

I’m a wastewater only customer

What do you use my money for?

Our 2020/21 charges include inflation and funding for improvements in our services to you.

We’re investing millions more to improve our network for the future, working hard to upgrade our pipework, find and fix leaks, and prevent flooding. We’re also working round the clock on ground-breaking projects like the Thames Tideway Tunnel, a new super sewer that will help to prevent pollution in our capital city.

Over the last few years, we’ve collected feedback from over a million customers like you about what really matters – and we’re acting on it. We’re increasing our support for those in financial difficulties and providing discounted bills for even more people who are struggling to pay.

Learn more about how we spend every penny of your money. 

Our commitment on leaks

We committed to reducing leaks from our network last year. While we successfully tackled over 70,000 leaks, we didn’t hit the targets we originally set out to. To say sorry, we’re giving you the equivalent of 18 days of water for free.

You don’t need to do anything as we’ve already built this into your 2020/21 charges.

We’re doing everything we can to meet our targets for the future – check out our new and improved plan to reduce leaks.