Digital programme nominated for 11 major IT and app awards

Thames Water has been named as a finalist in two major IT award ceremonies as it continues to develop and embrace new technology to help customers and the environment.  

Britain’s biggest water company is shortlisted in eight categories in the UK IT Industry Awards on November 11 and three categories in the UK App Awards on November 12. 

The UK IT Industry Awards is the largest and best-known event in the technology industry calendar, setting the performance benchmark in IT, recognising exceptional people, projects and technology innovation. The UK App Awards celebrate and reward excellence in apps developed in the UK or for the UK market. 

Thames Water’s nominations include the migration of millions of customers to a new billing platform, the introduction of remote working for thousands of customer service, IT and field staff during the Covid pandemic, and a bespoke app that helps in the fight against leaks. 

Thames Water this year found and repaired a record number of leaks, hit its regulatory target and reduced overall leakage from its 20,000-mile network of pipes by 15 per cent in one year. 

It now has ambitious plans to continue modernising London’s Victorian network by ramping-up the use of advanced digital technology and smart data to achieve a further 20 per cent region-wide reduction in leakage by 2025, and 50 per cent by 2050. 

Mike Potter, Thames Water’s chief technology officer, said: “With 15 million customers, we’re on a mission to transform the way we work through rapid delivery. 

“Our digital programme has galvanised the business and revolutionised the way we engage with customers and users of technology.  

“We're committed to working with our customers and front-line staff to co-create the apps and digital tools we need to ensure that our network is working efficiently. 

“Being nominated as finalists in no less than either categories in the UK IT Industry Awards is a huge acknowledgement of the hard work of the team, the leap the organisation has made to new agile ways of working and the high quality of the apps we’ve been developing." 

The eight UK IT Industry Award nominations are: IT Service & Support Professional of the Year; IT Project Team of the Year; IT Team of the Year, AI/ML Project of the Year; Digital Transformation Project of the Year; Best User Engagement Project of the Year; Inspirational Individual of the Year and Best Use of Cloud Services. 

The apps shortlisted for the UK App Awards 2020 are Productivity or Utility App of the Year; B2B or Business App of the Year and the IoT App of the Year.