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Thames Water partners with British Gas to keep customers' homes running

Tuesday 25th May 2021 09:51

A person in a red jumper washes their hands in a sink

  • British Gas and Thames Water partnership to provide sustainable solutions for customers, saving them time and money
  • British Gas to offer its plumbing and drain services to Thames Water’s 1.85 million homeowners 
  • Initial offer includes plumbing and drain cover for 99p per month
  • Fixing faults and leaks quickly and effectively can help customers save water at home  

Over a million homeowners can save money through a new British Gas partnership with Thames Water. 

The partnership is one of a number, which aim to help bring customers more affordable deals, as well as provide more sustainable services and solutions. 

For just 99p a month for the first year, Thames Water customers can get cover to fix leaks and maintain their plumbing and drains, offering them a reliable service inside their property boundary. The offers from British Gas will be available on the water company’s website and in customer communications such as bills and statements.

Thames Water serves 3.3 million household customers of which 56 per cent are homeowners, meaning a potential customer base of 1.85 million that British Gas will be supporting initially – with further services for non-homeowners to come. Thames Water customers will also have the option to take on other services and solutions provided by British Gas.

British Gas and Dyno Rod (owned by British Gas) engineers will carry out the work, which will be a mix of maintenance services including unblocking sinks and toilets as well as on-demand services to fix unexpected issues such as burst pipes.

Warren Buckley, retail director at Thames Water, said: “We know how disruptive a blocked toilet or a leaking pipe in your home can be and by partnering with British Gas we can offer our customers trusted services to cover unexpected plumbing and drainage problems if they happen on their property. 

“We’re working hard to reduce leakage across our network and these services will help customers stop leaks and save water in their own homes. Customers can also help take care of their pipes by only flushing the three Ps – pee, poo and toilet paper – down the loo and by putting oil and fats in the bin rather than down the drain after cooking.” 

Matthew Bateman, managing director of British Gas Services and Solutions, said: “We are really excited to be partnering with Thames Water and offering our services to their customers. This is our first strategic partnership with a water company and as leaders in our industry we hope to build on our relationship with Thames Water to help our customers live more sustainably and affordably.

“There are many ways we may be able to help further, for example, we will be discussing how some of our smart home products can also help with water leak detection, which will help Thames goal of environmental impact. We are confident that Thames Water customers will be getting a good deal and great service from a brand they can rely on. Our British Gas and Dyno Rod engineers are well respected and trusted in homes across the country to solve any customer issue in the home.” 

Homeowners are responsible for the upkeep and repair of their internal pipes and fittings and are generally responsible for the water supply pipe that runs from the boundary of their property into their home.

Around a quarter of the leaks Thames Water fixes are at customers’ properties. The company is employing a range of innovative measures to help detect and fix leaks in its network, including temperature analysis, devices installed in large pipes to monitor the water flow and even a sniffer dog which can detect the small amounts of chlorine in drinking water.