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Key workers keep vital services running

Friday 27th March 2020 12:00

A Thames Water engineer carrying out work on a London street

Thames Water customers will continue to see the company’s engineers working in their communities to maintain essential water and wastewater services during the coronavirus outbreak.

People working in the water and sewerage industry have been identified by the government as key workers. This means Thames Water staff, who cannot fulfil their roles from home, are required to be out working in roads, at water and sewage treatment sites and in the company’s control and customer centre offices, in line with official health advice.

To prioritise its day-to-day services, not create problems for the future and respond faster to any incidents that occur during the outbreak, the company has also reduced its non-essential work, such as meter readings.

Karl Simons, Thames Water’s chief health, safety and wellbeing officer, said: “We’re completely focused on keeping the taps flowing throughout this unprecedented outbreak. Continuing to provide clean water for handwashing and hygiene and taking away wastewater is vital for public health, and I’d like to reassure all of our customers that we’ve got robust plans in place to ensure we can continue to deliver these critical services.

“We’ve been identified as key workers and this is why our customers will continue to see our engineers out in their communities carrying out essential work on our vast network. The health and safety of our employees and customers is always our top priority, and we’ll therefore continue to closely follow government health advice as best we can while keeping our pipes flowing.”

Thames Water has set up a dedicated coronavirus webpage where customers can go to find out how to reschedule house visits if they feel unwell as well as the full range of support options for those who need help paying their water bill.