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How we're working during coronavirus

Throughout the pandemic, we’ve remained committed to supplying essential water and wastewater services. We've been doing all we can to keep people safe during this time. We made some changes, and we’re grateful for your support and patience when things have taken a little longer than usual.

Accessing our services online

We’ve made it simple and easy to access lots of your everyday services online, 24/7. By using an online account, you’ll be helping us ensure we’re available on the phone for those most in need. You’ll be able to:

  • Make and manage payments – including setting up a Direct Debit
  • Download copies of your bill
  • Changing your account details
  • Tell us you’re moving home
  • Submit water meter readings

Register now

How we’re working

As key workers, we work to deliver life’s essential service every day. And we’ll continue to do so as safely as we can.

Our 24-hour helpline is always open to help you with any supply issues or in case of flooding.

We’re still taking precautions to keep you and our teams safe, even after the easing of restrictions on 19 July. To learn more about how we’re keeping appointments safe, please watch this video:

We're here to help

We know pandemic’s been a very difficult time for some of you, so we want to do our best to help.

If you’ve been financially impacted or your metered bill has increased and you’re worried, we can support you. Please let us know. We’re offering eligible customers temporary financial support in addition to our existing services, which includes payment matching and discounted bills for lower income households. Learn more about financial support.

If you’re medically dependent on water or you have restricted mobility, our teams can provide extra support. During situations where you have no water supply, they can help by delivering water to you. If you’d like to register to receive extra support from us, you can sign up to our priority services register.

Frequently asked questions

Customer health and safety

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Operations and services

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