HomeHelp and advice


How we're working during coronavirus

Since the start of the coronavirus pandemic, we’ve been committed to supplying your essential water and wastewater services while doing all we can to keep communities and colleagues safe. We’ve had to make a few changes, and we’re grateful for your support and patience when things have taken a little longer than usual.

Accessing our services online

We’re working hard to make sure we’re still able to help you as quickly as possible during these challenging times. 

We’ve made it simple and easy to access lots of your everyday services online, 24/7. By using an online account, you’ll be helping us make sure we’re available on the phone for those most in need. You’ll be able to:

  • Make and manage payments – including setting up a Direct Debit
  • Download copies of your bill
  • Changing your account details
  • Tell us you’re moving home
  • Submit water meter readings

Register now

How we’re working

As key workers, we’ll continue our work to deliver life’s essential service during these difficult times.

You may see our teams out in your communities continuing essential maintenance and repairs, but we’ll still be following the latest guidelines to stay safe.

Our 24-hour helpline is always open to help you with any supply issues or in case of flooding.

To learn more about how we’re keeping appointments safe during lockdown, please watch this video:

We're here to help

We know this will be an especially difficult time for some of you, so we want to do our best to help.

If you’ve been financially impacted by the coronavirus outbreak, or your metered bill has increased, and you’re worried about paying your bill, we can support you, please let us know. We’re offering eligible customers temporary financial support in addition to our existing services, including payment matching and discounted bills for lower income households. Learn more about financial support.

If you’re medically dependent on water or you have restricted mobility, our teams can give you extra help during situations where you have no water supply by delivering water to you. If you’d like to register to receive extra support from us, you can sign up to our priority services register.

Frequently asked questions

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