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How we're working during coronavirus

Throughout the pandemic, we’ve remained committed to supplying essential water and wastewater services. We've been doing all we can to keep people safe during this time. We’re grateful for your support and patience when things have taken a little longer than usual.

Accessing our services online

We’ve made it simple and easy to access lots of your everyday services online, 24/7. By using an online account, you’ll be helping us ensure we’re available on the phone for those most in need. You’ll be able to:

  • Make and manage payments
  • Set up a Direct Debit
  • Download copies of your bill
  • Change your account details
  • Tell us you’re moving home
  • Submit water meter readings

Register now

How we’re working

As key workers, we work to deliver life’s essential service every day. And we’ll continue to do so as safely as we can.

Our 24-hour helpline is always open to help you with any supply issues or in case of flooding.

We’re still taking measures to keep you and our teams safe. To learn more, please watch this video:

We're here to help

If you’ve been financially impacted or your metered bill has increased and you’re worried, we can support you. Learn more about financial support.

If you’re medically dependent on water or you have restricted mobility, our teams can provide extra support. During situations where you have no water supply, they can deliver water to you. If you’d like to register to receive extra support, sign up for our priority services register.

Frequently asked questions

Customer health and safety


Operations and services