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  • Payments

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  • Telling us you've paid

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Payments can take up to five working days to reach us.

If you’ve paid in the last couple of days but have received a debt reminder, it may be because your payment hasn’t reached us yet. If you paid more than 5 working days ago, please call us to raise a missing payment enquiry. Did you know that using Direct Debit is a hassle-free way to pay, and only takes a few minutes to set up?

Set up a Direct Debit
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Speak to us

We’re here to help if you're struggling to pay. Lines are open Mon-Fri, 8:30am-5:30pm.

0800 980 8800