Having a meter enables us to bill you for exactly the water you use. It also helps us monitor your supply and makes it easier for us to identify bursts or areas of low pressure. If you'd like a meter, please request one using our online form.
We charge customers based on their consumption, but if you'd like more information on what goes into those charges or how you can pay in instalments, please read our dedicated help page.
We’re here to help if you're struggling to pay. Lines are open Mon-Fri, 8:30am-5:30pm.