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  • Your bill and account

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  • What to do if your bill is wrong

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  • What to do if your bill is too high

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  • You don't have a meter

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Based on your selection, we recommend:

Requesting a meter

Having a meter enables us to bill you for exactly the water you use. It also helps us monitor your supply and makes it easier for us to identify bursts or areas of low pressure. If you'd like a meter, please request one using our online form.

Request a meter

Additional support

Learning about our charges

We charge customers based on their consumption, but if you'd like more information on what goes into those charges or how you can pay in instalments, please read our dedicated help page.

Understand your bill
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WhatsApp us

Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.

Message us
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Speak to us

Lines are open Monday-Friday 8am-8pm, and Saturday 8am-6pm.

0800 980 8800