Contact us
Your bill and account
Edit selectionWhat to do if your bill is wrong
Edit selectionWhat to do if your bill is too high
Edit selectionYou don't have a meter
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Next steps
Based on your selection, we recommend:
Requesting a meter
Having a meter enables us to bill you for exactly the water you use. It also helps us monitor your supply and makes it easier for us to identify bursts or areas of low pressure. If you'd like a meter, please request one using our online form.
Request a meterLearning about our charges
We charge customers based on their consumption, but if you'd like more information on what goes into those charges or how you can pay in instalments, please read our dedicated help page.
Understand your billAlternatively, you can contact us
WhatsApp us
Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.
